I use the CC list for classroom down category to send emails to certain technicians cell phones. This does not work until you turn on the send email every so minutes for escalations - I don't want a text message going to everyones cell phone every x minutes and unless you set this to 1 minute you have to wait until the email is sent for whatever time limit you set.

I tried to create a ticket rule and could not get that to work either. However if I send to a cell phone under troubleshooting it goes out immediately.
It also works when setting the time interval for escalation email which does not work for us.

Any ideas?
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If you want to send a notification as soon as the category changes then you want this faq: http://www.kace.com/support/kb/index.php?action=artikel&id=1046
Your FIELD_CHANGED='Category Name' and the AFTER_VALUE='classroom down' and your

If you want to send a notification when a category down ticket is created then use this faq: http://www.kace.com/support/kb/index.php?action=artikel&id=613
Answered 10/09/2011 by: GillySpy
Seventh Degree Black Belt

  • I have the rule working but the email just shows html formatting text. Shows rule name then etc. What I want is Ticket ID and Ticket Title. I am using send email query to someone to put the email addresses this goes to.
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