Ticket Rule: email based on submitter
I would like to create a ticket rule that alerts our IT manager that a particular user has submitted a ticket. I've had a brief look and have managed to create a rule that emails our IT manager of all the tickets submitted by a particular user but not when an individual ticket is created. I don't have any experience of SQL so wondered if anybody would be able to help please. Thanks
Community Chosen Answer
That rule should be pretty easily created using the rules wizard. You should be able to match submitter and then just have it send an email to a particular email address. Here's a good place to look for additional information:
Feel free to post your SQL code that you come up with if you're getting close but can't quite get things the way you want them to work.