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below is our rules and the ticket rules that Knowledge artical 794 want added does anyon know how to merge these together

New select query needing added


select HD_TICKET_CHANGE.ID from
HD_TICKET JOIN HD_TICKET_CHANGE ON HD_TICKET.ID=HD_TICKET_ID and HD_TICKET_CHANGE.ID=<CHANGE_ID>
JOIN HD_STATUS ON HD_STATUS_ID=HD_STATUS.ID
WHERE
(DESCRIPTION LIKE '%Changed Ticket Machine from "%" to %Unassigned%'
OR DESCRIPTION LIKE '%Changed Ticket Submitter from "%" to Unassigned%'
OR OWNERS_ONLY_DESCRIPTION LIKE '%Changed Ticket Machine from "%" to %Unassigned%'
OR OWNERS_ONLY_DESCRIPTION LIKE '%Changed Ticket Submitter from "%" to Unassigned%')
and ( COMMENT LIKE '%Machine % was deleted%' OR COMMENT LIKE 'User % was deleted%')
and HD_STATUS.STATE = 'Closed'


existing select query


select distinct HD_TICKET.ID,
HD_TICKET.OWNER_ID as OWNER_ID,
HD_TICKET.ID as TICKNUM,
HD_TICKET.TITLE,
HD_STATUS.NAME AS STATUS_NAME,
HD_STATUS.STATE as STATE,
OWNER.USER_NAME as OWNER_NAME,
OWNER.FULL_NAME as OWNER_FULLNAME,
OWNER.EMAIL as OWNER_EMAIL,
UPDATER.USER_NAME as UPDATERNAME,
UPDATER.EMAIL as UPDATEREMAIL
from (HD_TICKET, HD_STATUS)
left join HD_TICKET_CHANGE on HD_TICKET_CHANGE.ID = <CHANGE_ID>
left join HD_TICKET_CHANGE_FIELD on HD_TICKET_CHANGE_FIELD.HD_TICKET_CHANGE_ID = HD_TICKET_CHANGE.ID
left join USER OWNER on OWNER.ID = HD_TICKET.OWNER_ID
left join USER UPDATER on UPDATER.ID = HD_TICKET_CHANGE.USER_ID
where HD_STATUS.ID = HD_TICKET.HD_STATUS_ID
and HD_TICKET_CHANGE.HD_TICKET_ID = HD_TICKET.ID
and HD_TICKET_CHANGE_FIELD.FIELD_CHANGED !='SATISFACTION_RATING'
and HD_TICKET_CHANGE_FIELD.FIELD_CHANGED !='SATISFACTION_COMMENT'
and HD_STATUS.STATE = 'closed'
and (UPDATER.ID <> OWNER.ID or OWNER.ID is NULL)
and UPDATER.ID > 0



new update query needing added

update HD_TICKET_CHANGE
set
HD_TICKET_CHANGE.NOTIFY_USERS=', /*remove all users from notification list */
OWNERS_ONLY_DESCRIPTION=
TRIM(BOTH '\n' FROM(REPLACE (CONCAT(TRIM(BOTH '\n' FROM
OWNERS_ONLY_DESCRIPTION), '\n',
'Ticket Rule: Suppressing email notification for user/machine deletion'
,'\n') ,'\n\n','\n')))
where
HD_TICKET_CHANGE.ID in (<TICKET_IDS>)





Existing update query



update HD_TICKET as T, HD_STATUS as STATUS
set T.HD_STATUS_ID = STATUS.ID,
T.RESOLUTION = CONCAT(T.RESOLUTION,'
Reopened'),
T.TIME_OPENED = IF(STATUS.STATE = 'opened', NOW(), T.TIME_OPENED),
T.TIME_CLOSED = IF(STATUS.STATE = 'closed', NOW(), T.TIME_CLOSED),
T.TIME_STALLED = IF(STATUS.STATE = 'stalled', NOW(), T.TIME_STALLED),
T.SATISFACTION_RATING = IF(STATUS.STATE = 'closed', NULL, T.SATISFACTION_RATING),
T.SATISFACTION_COMMENT = IF(STATUS.STATE = 'closed', NULL, T.SATISFACTION_COMMENT)
where STATUS.NAME = 'Reopened' and
T.HD_QUEUE_ID = STATUS.HD_QUEUE_ID and (T.ID in (<TICKET_IDS>))
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These are completely different rules. Why do you want to merge them into one?
Answered 08/26/2011 by: GillySpy
Seventh Degree Black Belt

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