Ticket Owners can get into each others queues and edit
I recently upgraded to 6.3 from 5.5 on the K1000. I never noticed in 5.5, but in 6.3 I can see that all the different sets of Ticket Owner can get into all the queues and edit tickets even though they are not ticket owners for that queue or Admins for the K1000.
I have 3 queues setup:
For each department I created a label for the ticket owners:
I have set each queue up so that:
- TicketOwnersDept X is the Owner Label for queue Department X
- Allow All users as Submitters is enabled
- Allow All Users as Approvers is disabled
- Allow Users with Administrator Role to read and edit tickets in the Users console is Enabled
Each of the Ticket Owners Groups have access to go to http://mykbox.mydomain.com/adminui for editing their tickets and seeing computer inventory but none of them are set as ticket owners in the different queues or access to some of the security pages. Is there something I am missing because I cannot have each department editing each other's queues.