K1000 Ticket Creation Email sending to all owners
I just recently turned on client responded status. Since doing this everytime a new ticket is created and assigned to a technician the technician gets the Incident Change Notification email which goes to the client when they create a ticket letting them know that we have received their request and here is their ticket number. This has not happened in the past and I am not sure why it is happening now. Under Customize Emails I don't have any of the boxes checked for owner.
Also if the status is Waiting on Client to Respond and the kbox posts a message in comments that a machine has been deleted it changes the status to client responded back. I have that if the system posts a comment don't change status and it works for everything except the machine deleted message.