K1000 Ticket Comments in ticket change notification
I was wondering if there is a way to somehow add ticket comments to the ticket change notification. An example of this is that if the user updates their ticket via email, I would like to see that comment in the change notification instead of having to go to the service desk to look at the ticket. I have added "$ticket_history" to the ticket change notification email but that shows a lot of information and I would like to limit that to just the comments made in the ticket.
Thanks for your help.