Running KACE 2000 scripted installation on the basis of a Windows 7 ISO image downloaded from Microsoft Volume Licencing. Kace handles the scripted install well, inserting all the drivers except for the Intel Chipset. This shows up in the Win7 device manager as an SMB Bus Controller.

So, downloaded the 64-bit Win7 Chipset file from Dell.

Unzipped it, and tested manual silent install (setup.exe -s) successfully from command line.

Re-packaged the chipset installation file into a ZIP, with folders in their original layout with setup.exe in the root.

Uploaded this into a K2000 boot post-installation task. Command line set as "setup.exe -s".

When run, the installation pauses at this step with the following message:

PostInstallation task failed "The subsystem needed to support the image type is not present" Do you want to continue? Yes/No.

Bottom line: The Chipset install works fine when done manually, but fails when handled by the K2000 Boot Postinstallation.

Does anyone have any ideas about this?

Answer Summary:
I resolved this by moving the task from the K2000 post-installation environment to the Windows post-installation environment.
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  • Note: I resolved this by moving the task from the K2000 post-installation environment to the Windows post-installation environment. I had relied on a comment from another user for guidance to place the task under K2000 P-I. Hence, an inadequate environment to run setup.exe.
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This needs to be a Windows post install task so that it installs in Windows.  Installing it in KBE installs it to KBE, and the setup.exe is probably 32bit, even though it contains 64bit drivers.  Just change the radio button on the PO task.

Corey
Lead L3 Enterprise Solutions Consultant, K2000
If my response was helpful, please rate it!

Answered 12/16/2013 by: cserrins
Red Belt

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