the app is rightfax and the error is described below by the EUT test. has any one worked on this issue i have to fix it.
I only see icons in the Application Catalog for: Rightfax 9.4 (x86) - AP and Rightfax 9.4 (x86) - EMEA
I chose to install the EMEA item. The install went fine - no unexpected messages. There is an inconsistency in the messages that come up. One message comes up that says you need to reboot after everything has installed. Then, in less than a minute, a different message comes up that says Rightfax is installed and ready for use. Now, the user is left wondering if he misread the first note and, more importantly, whether a reboot is REALLY necessary. The non-geeks will assume a reboot is not needed.
Upon reboot, I saw the Rightfax icon in the system tray - good. I was able to immediately start FaxUtil and it correctly connected me to ABZEXRF1 without further prompting - good. From Outlook, I constructed a Contact with just a Fax number. I sent an email to that Contact and it worked as expected - good. From FaxUtil, I sent myself faxes and correctly received them in Outlook - good. Transmission messages were received in Outlook - good.
The installed Rightfax Printer does not work at all.
From MS Word I composed a short 1-page doc. I clicked: File/Print. I chose to print to "Rightfax Fax Printer". The screen returned to just displaying the Word doc. It should have displayed a dialog box, prompting me for the name and fax number of the recipient(s). I then opened the Devices & Printers container in the Control Panel. I see something called "Rightfax Fax Printer" but I can see from its properties that it is not configured correctly at all. For one thing, you're supposed to use an HPLJ3 or HPLJ4 printer driver. Also, you're supposed to print to a port. This definition is all messed up.
Community Chosen Answer
I'd say here is a good place to start: http://faxsolutions.opentext.com/knowledge-centre.aspx
Going off of this link, it looks like you have to have a printer installed and then configure the fax printer (look for Manually create your RightFax Fax Printer): http://www.icts.uct.ac.za/modules.php?name=news&file=article&sid=2285