Technicians using the user portal instead of the admin portal
I created a group so that our technicians can only see their tickets in the user portal but also have the owners only comment box but they can still see unassigned tickets and they have the view by drop down.
What am I missing that I need to do to get this to work?
I want them to have the owners only comment box but not see unassigned tickets or have the view by drop down option.
Having the owners only comment box is important so that the technicians in that group can communicate with each other via the ticketing system.