Hi Guys,

I am currently upgrading Norton AV 7.5 Corp Edtn to Symantec AV 9.0.3 Corp Edtn using Tivoli to distribute and execute the SAV MSI with a Transform. Now most about 80% of times this appears to work OK, the MSI Uninstalls NAV7.5 and Installs the SAV 9.0.3

However some machines are showing this in the log file and the install fails rolling back leaving no AV client [:@]:

=== Logging started: 04/02/05 15:38:16 ===
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallLiveUpdate, location: C:\Program Files\Symantec AntiVirus\LUSETUP.EXE, command: -s -a -q
=== Logging stopped: 04/02/05 15:39:37 ===

I have contacted Symantec who have been 0 help so far any ideas? Trying to resend it has no affect.
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Obviously there is a problem when trying to install LiveUpdate. On a computer that has this problem, are you able to try to install LiveUpdate manually to see if it displays any errors/messages etc?

Answered 02/07/2005 by: brenthunter2005
Fifth Degree Brown Belt

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In case someone else has this problem....

do a search on Symantec Support for Document ID: 2004062514420948
Error: "Error 1722. There is a problem with this Windows Installer package" when installing Symantec AntiVirus Corporate Edition

Correcting the LiveUpdate shell folders
Sometimes this problem can happen because LiveUpdate is pointing to the wrong shell folders. Follow these steps to correct the shell folders.

To correct the LiveUpdate shell folders

1. In the Registry Editor, go to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
2. Right-click the User Shell Folders key, and then click Export.
Exporting the key to a .reg file backs up the values in that key. If you need to restore the key later, double-click the .reg file.
3. Delete the following values:

Common AppData
Common Start Menu
Common Startup
4. Reinstall LiveUpdate.
For complete instructions, read How to reinstall LiveUpdate.
5. Install Symantec AntiVirus.
Answered 02/08/2005 by: BarryB
Orange Belt

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I am brand new to packaging, kinda stumbling around figuring it out as I go, and one ofthe projects I need to do is an SAV upgrade froma few thousand clients running anywhere from SAV 7.1,7.6,8.0,8.1, and 9. I need to script an uninstall of all previous versions except 9 and reinstall. Is there any way you can share with me how you did the uninstall in the MSI? djsouthard@hagemeyerna.com
Answered 07/25/2005 by: TaborRGX
Yellow Belt

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I thought upgrade codes handled removal of previous versions - at least that's the route we took for 7.5? > 9.0 upgrade.

Anyone here pushed out 10.0 to production yet? We are a little reluctant to upgrade due to its insane memory footprint.
Answered 07/25/2005 by: revizor
Third Degree Blue Belt

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We have experienced problems with the upgrade breaking with any client below 8.1 in an upgrade scenario. Symantec says they don't support an upgrade from anything under an 8.1 client as well, but you know how their support is. We are looking at the 10 client, but need to get everything up to at least version 9 first, that way we can upgrade in place from the server if we choose to go that way. Thinking I may need to chain NONav in the 9 install package somehow, any ideas would be much appreciated.
Answered 07/26/2005 by: TaborRGX
Yellow Belt

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