Stop Rules from running after work hours
We have a rule that will email all engineers in the queue if a ticket is left unassigned for more than 15 minutes and it will continue to remind them every 15 minutes after.
is there a way to stop this rule from running at 6pm when the queue is closed?
We often end up with a load of emails in the morning whereby another engineer has passed a ticket to our queue.
Thanks for reading.