Dell KACE is a huge favorite of mine because of how customizable it is and how many different queues you can run from the same interface used for systems management. That said there's the free option Spiceworks. Also very customizable and with it's benefits. Which one do you use, or would you use, between these two options and why?


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We were also needing a system deployment, inventory management, and software deployment system. While you could go with SCCM and Spiceworks. Since we're also set up with solely Dell Hardware for our end users the benefits of having not only their Helpdesk but also the benefits of the K1000 and K2000 it wasn't a very difficult choice for us.

With the ability to just email in problems as well to a helpdesk email address we've seen a lot of adoption of the system and users really seem to enjoy it.

We also didn't already have a system in place for systems deployment, inventory management, or software deployment, so that was also helpful. I imagine if you're already up and running on SCCM or something it might be a more difficult choice. But like I said, it works well, I enjoy using it and our users do as well.

Answered 03/22/2013 by: samzeeco
Tenth Degree Black Belt

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We have the K1000, K2000, and Spiceworks.

I find the helpdesk feature in Spiceworks much better designed (for ease of use and navigation) compared to the K1000 Service Desk.

We purchased K1000 and K2000 to replace Spiceworks (ver 7.3) but the transition to the K1000 service desk (ver 6.3) was too painful (no keyboard navigation - everything requires mouse clicks and drop down menus, and save button clicks).  So now we are still using Spiceworks for it's helpdesk/service desk feature and using the K1000 for software deployment. Using K2000 for image deployment.  

Mind boggling how a free product could be superior in design and work flow efficiency compared to a $20,000 product.
Answered 06/05/2015 by: geektitude
White Belt

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I've used both throughout my IT Career and I have to say that I much prefer the K1000 help desk by far! It is so easy to use and customize, its very easy for end users to use as well. Reporting has been a great tool for managment. 

For deployment we use Microsoft's MDT and we supplement that with the K1000 deployment functions. That seems to be working very well for us right now. I've used the K2000 as well and that is another great product, so If you're looking at it and money is no object I would totally recommend it. I hope to get the K2000 in the future. 

Answered 03/25/2013 by: NetAdinVT
Senior White Belt

  • I'm also hoping that my organziation will opt for a K2000 in the near future. We have a lot of PCs to deploy this year, and I hope that we can get one of these before we have to dive into all of that. The fact that it's can adapt to a new hardware build without needing a whole new image is a big sell.
  • It can also capture user profiles and transfer them to the newly imaged PC. That was a great feature when I used it. It was also nice that it worked across multiple platforms, not just Windows. The company I worked for previously had a lot of Macs and it was really nice to be able to do network deployments to those as well.
  • That would be handy as well.
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