Spiceworks vs. Dell KACE's Helpdesk which do you use and why?
Dell KACE is a huge favorite of mine because of how customizable it is and how many different queues you can run from the same interface used for systems management. That said there's the free option Spiceworks. Also very customizable and with it's benefits. Which one do you use, or would you use, between these two options and why?
Community Chosen Answer
We were also needing a system deployment, inventory management, and software deployment system. While you could go with SCCM and Spiceworks. Since we're also set up with solely Dell Hardware for our end users the benefits of having not only their Helpdesk but also the benefits of the K1000 and K2000 it wasn't a very difficult choice for us.
With the ability to just email in problems as well to a helpdesk email address we've seen a lot of adoption of the system and users really seem to enjoy it.
We also didn't already have a system in place for systems deployment, inventory management, or software deployment, so that was also helpful. I imagine if you're already up and running on SCCM or something it might be a more difficult choice. But like I said, it works well, I enjoy using it and our users do as well.