Dear,

 

I'm using Kace K1000 appliance now since a couple of months, configured the help desk functionality, managed to distribute software etc. The only thing I can't seem to get working is the Software library.

I make a software available in the software library, package type = Install, I select one of the softwares from my distribution list, copy the command line that I have entered in the managed install. Next I log into a test computer, open the software library and choose the software I just made available, but nothing seems to happen. When I make it available as download, it works fine. Has anyone experienced the same issue?

Agent version: 5.3.53177

K1000 server version : 5.4.70402

All tips/help would be appreciated.

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  • could you post the "Install Command Line" as text
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Community Chosen Answer

1

I have included /qn /i, removed it etc, enabled debugging via the AMPTools, maybe the kdeploy log helps out more:

 

Mon Mar 04 16:03:52 2013] KLaunch    Redirected Input Output Successful
[Mon Mar 04 16:03:52 2013] KLaunch    Start of ListenStdErr thread
[Mon Mar 04 16:03:52 2013] KLaunch    Start of ListenStdOut thread
[Mon Mar 04 16:03:52 2013] KLaunch    ExecuteAsCurrentUserOnDesktop
[Mon Mar 04 16:03:52 2013] searchPath='C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files\WIDCOMM\Bluetooth Software\;;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\' envPath='C:\ProgramData\Dell\KACE\downloads\4595' tempPath=''
[Mon Mar 04 16:03:52 2013] KLaunch    Run as current user "SYSTEM"
[Mon Mar 04 16:03:52 2013] KLaunch- CreateProcessWithEnv with Token
[Mon Mar 04 16:03:52 2013] KLaunch    Run as user "NT AUTHORITY\SYSTEM"
[Mon Mar 04 16:03:52 2013] haveTokenLsaPriv returning: 1
[Mon Mar 04 16:03:52 2013] KLaunch    Execute command=["/qn"] args=[]
[Mon Mar 04 16:03:52 2013] searchPath='C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files\WIDCOMM\Bluetooth Software\;;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\' envPath='C:\ProgramData\Dell\KACE\downloads\4595' tempPath=''
[Mon Mar 04 16:03:52 2013] searchPath='C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files\WIDCOMM\Bluetooth Software\;;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\' envPath='C:\ProgramData\Dell\KACE\downloads\4595\/qn' tempPath='C:\ProgramData\Dell\KACE\downloads\4595\/qn'
[Mon Mar 04 16:03:52 2013] searchPath='C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files\WIDCOMM\Bluetooth Software\;;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\ProgramData\Dell\KACE\' envPath='/qn' tempPath='/qn'
[Mon Mar 04 16:03:52 2013] KLaunch    cmd=["/qn"] path=[C:\ProgramData\Dell\KACE\downloads\4595]
[Mon Mar 04 16:03:52 2013] KLaunch    Error: CreateProcessAsUser Failed: 2
[Mon Mar 04 16:03:52 2013] KLaunch    End of ExecuteThread
[Mon Mar 04 16:03:52 2013] KLaunch    Local command failed: (2) The system cannot find the file specified.


[Mon Mar 04 16:03:52 2013] KDeploy    LaunchProcess: ERROR returned by KLaunch (2).
[Mon Mar 04 16:03:52 2013] KDeploy    Managed Install FAILED (SkypeSetup (1).msi)

Answered 03/05/2013 by: debiejimmy
Orange Belt

  • Enter a full command line. msiexec /i skypesetup.msi /qn

    Look at these two lines:

    envPath='C:\ProgramData\Dell\KACE\downloads\4595\/qn' tempPath='C:\ProgramData\Dell\KACE\downloads\4595\/qn'
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Answers

0

When you say"...copy the command line that I have entered in the managed install..." does the command line include an option to do a silent install?

Answered 03/04/2013 by: Timi
Seventh Degree Black Belt

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0

Go to the "My Computer" tab and verify that it's actually your computer. This happens on my test systems. They sometimes come up as another machine in my subnet. After an inventory update this fixes it.

Answered 02/27/2013 by: dugullett
Red Belt

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0

On the "My Computer" tab, I have the ip-address of my computer which corresponds with the real ip-address the computer has.

Answered 02/28/2013 by: debiejimmy
Orange Belt

  • and it shows the same name and hardware inventory? Are you including msiexec /i skypesetup.msi /q in your command line? All I see are the properties.
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