Hello,

I'm fighting with SnagIt 7.0. I've repackaged it with WPS, but I still have problem with Printer Spooler which should be stopped during the installation and restarted after the installation.

I've added two custom actions into Administrative Execute Immediate/Deferred. Those actions are "Call VBScript from embedded code" actually. I think that those actions don't work. The printer isn't being installed during the installation. When I stop Printer Spooler manually and launch the installation then and start Printer Spooler manually after the installation - everything is fine. Printer is installed. The point is that I want to do that within the MSI file.

How can I do that?
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I had to do this with Acrobat and it's easy once you know the method. Under the services pane in the installation expert mode add a stop servoce control for the spooler and a start service control for the spooler. The default sequences in the MSI will allow for the spooler to be stopped before anything is installed then start the service toward the end of the install. You can tweak the placement of the actions but the default sequence should suffice. Just look for the StopServices and StartServices actions and you can see when they occur.
Answered 09/08/2004 by: kkaminsk
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I used the instructions HERE and it worked perfect.

Doug
Answered 09/08/2004 by: d_fisher
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When I go to services pane there is no services to choose. Should I type there "spooler"?

Can you write me how to that step by step?
Answered 09/09/2004 by: Wozik
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OK, I've done it. Just like kkaminsk has written :)
Answered 09/09/2004 by: Wozik
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