About a week ago emails to our K1100 stopped being received. Using Telnet to connect to port 25 takes around 30 secs to connect by which time I think our Exchange server gives up and tries to send it out to our Edge server. This recognises that the emai is internal and sends it back so we end up with a loop. Email used to be fine with email to computersupport@domain generating a new ticket. We are not sure what may have changed. How can we access the smtp logs on the K1100 to diagnose the problem from that end ?

0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

3

When you download the K1000 log the mail server (Exim) logs are in kbox_logs.tgz\tmp\exim* e.g. "exim_mainlog_MBx75l" and "exim_paniclog_5d5pTo"

Other logs relevant to SMTP:

Kbox_logs.tgz\kbox\kboxwww\logs\khelpdeskmailhandler_error
Kbox_logs.tgz\kbox\kboxwww\logs\khelpdeskmailhandler_output
Kbox_logs.tgz\kbox\kboxwww\logs\khelpdeskmailnotifier_error
Kbox_logs.tgz\kbox\kboxwww\logs\khelpdeskmailnotifier_output

You can download the logs from the K1000 by going to Settings > Support tab > K1000 Troubleshooting Logs

Answered 01/30/2013 by: mpace
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity

Share