I have packaged the application Sierra Wireless 3G Watcher & it has two shotcuts, 3g Watcher and TRU Install. Of these, the shortcut, TRU Install, when lauched in the test user doesnt give any UI dialog at all. It is expected to give an error message(as the device is not connected) and it actually happens for an admin user. As it fails only for a test user, I gave permissions to the whole C drive itself and also to all the corresponding registry hives.Still the issue persists.... And even the raw media given to me has this issue... Can someone help me in this..
Thanks.
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Can anyone guess what I'm going to suggest? :)

Rayz, run ProcMon (probably using RunAs/[local admin user account], so that it has access to everything) as you start the application. That will show you any missing files/folders and registry entries (entries will show 'NAME NOT FOUND' in the 'Result' column) or permissioning problems (ACCESS DENIED). Remember to filter out stuff you're not interested in e.g. Explorer.EXE, Svchost.EXE and so on
Answered 06/20/2008 by: VBScab
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Oh.. Sorry to miss that info in my previous post...
I actually work on a client machine where i dont have ProcMon, however i have been using regmon and filemon. I had few files having Acces Denied issues. But as i have said earlier i gave permissions to the whole C drive, HKLM and other hives too... Still i face this issue.. [:(]
Also this application installs some driver stuff too..... So is there anything else tat i can do.....
Answered 06/20/2008 by: rayz_0020
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ORIGINAL: rayz_0020
I had few files having Acces Denied issues. But as i have said earlier i gave permissions to the whole C drive, HKLM and other hives too
Have you checked whether or not the permissions got applied, though? I recall a release of Adobe Acrobat (8.01, IIRC) which internally to the EXE reset permissions on a folder such that local admins had no access! I don't suppose that's happening here but you do need to check that the permissions rippled down correctly, especially if you are still seeing 'Access Denied' errors!
Answered 06/20/2008 by: VBScab
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yea u were right Ian. The permissions didnt get applied to the subfolders and the files. But now even after giving permissions to all those files and registries, still i dont get a way out of this... [&:]
Also i dont see any permission errors now..
BTW i tried launching it as a local admin and here it works fine.. the problem is only with the test users...[:@]
Is there anything else that has to checked other than giving permissions to the files and registries ???
Answered 06/21/2008 by: rayz_0020
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If it works for admin-level users but not vanilla users, you still have access issues.

Run ProcMon using RunAs/local_admin_user and it will show you EXACTLY what the app is trying to do, file-wise and registry-wise. Any other route would be pure guess-work.
Answered 06/23/2008 by: VBScab
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If this is an MSI install try repairing it with the test-user as it may miss user-related files/registry which a self-repair missed or failed to trigger.
Answered 06/23/2008 by: AngelD
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Did you manage to solve the problems and if so, how?
Answered 09/03/2008 by: BL!
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Hi

The application Sierra Wireless 3G Watcher - TRU Install is installing to C:\Program Files\Sierra Wireless Inc\TRU-Install folder.
as well as C:\Program Files\Sierra Wireless Inc\3G Watcher folder.
After uninstalling it is removing all the files from
C:\Program Files\Sierra Wireless Inc\3G Watcher folder.
But not from C:\Program Files\Sierra Wireless Inc\TRU-Install Folder
I have modified the components Permanent option to "No".Still i am unable to uninstall the same.Please help me to resolve this problem
Answered 09/16/2008 by: roopesha2
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Hi Bl!.. I tried my best to nail it out but cudn't till the end.. but as my client did not require that specific shortcut i removed it from my package itself.. :(
If u plan the same, then i hope this wud help:
http://www.sierrawireless.com/faq/ShowFAQ.aspx?ID=1215

Roopesh... try using Removefile table..
Answered 09/16/2008 by: rayz_0020
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ORIGINAL: roopesha2
After uninstalling it is removing all the files from
C:\Program Files\Sierra Wireless Inc\3G Watcher folder.
But not from C:\Program Files\Sierra Wireless Inc\TRU-Install Folder
Is it removing *some* of the files or none? If only some, they're likely to be data files which have been created or appended to, thus the uninstall action will bypass them. As Rayz points out, if you want to remove these, too, use the RemoveFile table. Note that this table can be used to remove folders, too. Look up the action details on MSDN.
Answered 09/16/2008 by: VBScab
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Hi
Now it is working fine.
Thank for u help.
Answered 09/16/2008 by: roopesha2
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ORIGINAL: roopesha2
Now it is working fine.
Is it a secret, then? Do share with the rest of us
Answered 09/16/2008 by: VBScab
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Hi All,

I used this vb script to delete the folder after uninstallation and it is worked.

dim del
Set objFSO = CreateObject("Scripting.FileSystemObject")
If objFSO.FolderExists("C:\Program Files\Sierra Wireless Inc\TRU-Install") Then
del="C:\Program Files\Sierra Wireless Inc\TRU-Install"
objFSO.DeleteFolder del, True
End If

as well the application is having 2 shortcuts and one shortcut that is in start menu\TRU Install is not launching in Power User.But it is launching in Admin mode.I guess this related to permission issue to either files and folder or registry key.I am working on the same.
Sorry for the delay i thought once i found entire soln then i will post the same on this.
Regards
Roopesh
Answered 09/17/2008 by: roopesha2
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ORIGINAL: roopesha2
I used this vb script to delete the folder after uninstallation and it is worked.
[SNIP]
That's all well and good but the script assumes that the user will install to the default folder. At the very least, the script should get the [INSTALLDIR] name and use that. It would be much safer and tidier to use the RemoveFiles table.
Answered 09/17/2008 by: VBScab
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Hi
The shortcut TRU Install is not launching in the power user,I have given permission to INSTALLDIR as well as registry keys where it is installing.
I used procmon for analysing the permission issues.I didn't find any accedd denied in the process.Pls let me know any solutions for the same.
regards
Rooepsh
Answered 09/17/2008 by: roopesha2
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Our client agreed to delete that shortcut TRU Install.
Now it is fine.
Thanks
Answered 09/18/2008 by: roopesha2
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