Setup Kace to add note to ticket from reply email
I am at a loss on how to get this setup.
I would like to get our K1000 configured so that when a user reply's to the automatically generated email they received whenever a note is added to a ticket, the reply email is added as a note to the ticket. How do we configure it to do that?
Side note: in case the configuration involves the email server itself, we have a Hosted Exchange 2013 Email Server.