Setting up multiple approvals on a ticket
I have been told that setting up multiple approvers on a ticket is not available, is there any way to get around this thats not overly convaluted, can this be added as a feature request? Also it looked like there were only 15 customizable fields for the ticket form, is that all you get? Is there a way to add more manually? Seems like the service desk portion was a after though of the whole system. Is the service desk portion going to be more robust, and is it going to be enhanced with newer versions, is there a difference in the 1100 series than the 1000? We are looking to replace Lan Desk Service Desk with the product, if anyone out there has done this can you offer up some pointers of the pros and cons?
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