Setting up 2nd queue - Need advice on email notifications setup
I am setting up a ticket queue to be used exclusively by out web site time (a mix of marketing and IT) to log incoming issues with the web site.
How can I go about having each selected person be notified when an issue is entered or closed. The person who configured the default service desk is no longer with the company, and I have been asked to set up this new queue.
I will need a group of 3 or 4 people to be notified when a ticket is entered in this queue, changed, or closed.
Any advice on this would surely help a lot.
Community Chosen Answer
Have you checked out this article?