I'm trying to set up the mail function in the K1000.

In the K1000 Settings: Network, I've set up the SMTP server, SMTP User/Password

In the Service Desk configuration, Queue configuration, I've set up the Email Address as "mail@kbox1000.domain.com" and the Alt. Email Address as "mail@domain.com"

But when going to "Settings - Support - Troubleshooting Tools" and I test the "email sending", it reports me the following:

 

LOG: MAIN PANIC

  Rewrite of USER@kbox1000.DOMAIN.com yielded unqualified address "USER"

LOG: MAIN

  <= USER@kbox1000.DOMAIN.com U=www P=local S=463

delivering 1WcWX1-000HjG-Hw

LOG: MAIN

  ** My.EmailAddress@DOMAIN.com R=dnslookup T=remote_smtp: retry time not reached for any host after a long failure period

LOG: MAIN

  <= <> R=1WcWX1-000HjG-Hw U=mailnull P=local S=1394

LOG: MAIN

  Completed

delivering 1WcWX1-000HjL-Is

LOG: MAIN

  ** USER@kbox1000.DOMAIN.com: Unknown user

LOG: MAIN

  Frozen (delivery error message)

LOG: MAIN

  <= Kace1000@DOMAIN.com U=www P=local S=474

delivering 1WcWX1-000HjS-KF

LOG: MAIN

  ** My.EmailAddress@DOMAIN.com R=dnslookup T=remote_smtp: retry time not reached for any host after a long failure period

LOG: MAIN

  <= <> R=1WcWX1-000HjS-KF U=mailnull P=local S=1408

LOG: MAIN

  Completed

delivering 1WcWX1-000HjX-L8

LOG: MAIN

  ** Kace1000@DOMAIN.com <Kace1000@DOMAIN.com> R=dnslookup T=remote_smtp: retry time not reached for any host after a long failure period

LOG: MAIN

  Frozen (delivery error message)

 

I have the impression that the K1000 tries to send as "USER@kbox1000.DOMAIN.com" and this is not allowed in our company.

Why can't it just sent is with the Alt. Email Address which is in the example "Kace1000@DOMAIN.com"?

Or am I seeing things deifferent or am I doing something wrong?

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1

Hello,

 

the sender will be always the queue email address. The Alternate address is only used as reply-to address.

As far as I know there are no ways round this behaviour.

Regards

Marco - StockTrader

Answered 04/22/2014 by: StockTrader
Red Belt

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