KACE Product Support

Hi Guys,
We're new KACE customers and just began integrating the appliances into our environment. We're learning a lot fast but we're still unclear on how some of the modules can work together.

We're trying to re-think the way we replace equipment. We've come up with a pretty cool set of ticket rules for requesting replacements, purchasing, approving, etc. Inside the Service Desk, they all work pretty well.

My question relates to Tickets being able to affect Assets. If we close a ticket with a result that the hardware was salvaged, is there anyway to apply a label (or any other information) to an asset.

I hope that's clear, It still confuses me. We're really trying to re-invent our processes. An example would be: Hardware breaks, request put in, new hardware sent and put in place. We do not want to have old equipment un-accounted for. So in order to close the ticket we wait until the old equipment is back in. We then make a determination: re-use or re-cycle (decommission)

If we have labels/locations like "on shelf" or "decommissioned", can we apply those in any way from the service desk. Ideally it would be nice to have to specify one or the other in order to close the ticket. I see lots of possibilities; just trying to figure out what can and cannot be done automatically.

The way I see it currently, we're just going to have to mandate that u update an assets location or status when you close a ticket. Start wrist-slapping if people don't.

Thanks!