Been noticing that on occasion I get tickets that will hang in the system with a time open still listed after the ticket is closed. 

 

Was also wondering if there was a way to push a ticket into another queue?

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Do you mean that you are able to see the tickets in 'All Tickets' view?

Click on the Ticket>Choose Action>Move to queue?

 

Answered 04/19/2012 by: Aaron Cool
Red Belt

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