I am trying to create a custom field/category/ticket rule to accomplish the following:

Have 3 campuses...at each campus we have specific rooms that serve as Distance Learning rooms.  We use Polycom equip and can connect up to 4 rooms at a time.

I want to be able to create 4 fields that specify Origination site--Site1--Site2--Site3.

Based upon site selection I want to bring up the specific rooms at that site.  I need to be able to do this for each site.  So for example:

Origination - SiteA - RoomA

Endpoint2 - SiteB - Room B

Endpoint3 - SiteC -Room C

Endpoint4 - SiteD - Room D

Once a site is selcted it is not available for selection in the other endpoints. (Not a gamechanger)

I have not been able to accomplish this as of yet.  If anyone has suggestions I would greatly appreciate it.

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In the category customization, you would add a new category line for each each of your examples.

origination::sitea::rooma

endpoint2::siteb::roomb

As long as the items are the same, you will have a drop-down with any options.  So, for example, if you had:

endpoint2::siteb::rooma

endpoint2::siteb::roomb

You would see a drop-down for any options at the site level.  Once you selected siteb, you would see any options at the room level.

Answered 01/10/2013 by: jknox
Red Belt

  • I did something similar to this yesterday but for some reason I wasn't seeing what I needed. I will revisit it and post back. Thanx
  • Is there a size limit in the custom fields? I have 22 rooms. Categories I don't think will work as any of the 22 sites can be the originating site.
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Got it!!!! Had to use custom fields, its ugly, but it works.

Answered 01/10/2013 by: gargone
Second Degree Brown Belt

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