Service Desk Software Library
I have made several working managed installs and scripts, but now I need to deploy a piece of PITA software, and the only option I see that will work is to install via the software library. I say that because the software will require the user to click a few buttons to get through the software, but they need admin rights to install, and I need to point them to a place to get it and install with admin rights, aka Software Library in Service Desk. The only piece of software there now is the original kace agent that was setup by default, and it works, but it is only a download.
So we attempted on Friday to do this. We have the piece of software associated in the Software Inventory, it's an exe file. So we chose Install for the package type, selected the software from the drop down and in the command line, I put in the full file name, setup30ai.exe, with no switches, made sure it was enabled and saved it. But when we logged in to the service desk, it did not run at all. So we tried it without the .exe ending, no go there either. That was when we ran out of time unfortunately.
So i'm researching this here this weekend and saw this link, http://www.itninja.com/question/software-library-install-option which states on the second entry that if you have replication, as we do, you must have 'failover to k1000' checked as the software library pulls from the k1000. So Is that true? Do we have to now go and change all of our replication machines to have that selected for this to work? Or is the data in that post from 2009 outdated? I ask because we dont' have it checked but the kace install agent downloads perfectly, which leads me to believe that is bogus. I myself was wondering if perhaps I needed for the software to replicate first, which would not have happened in that time I was working on it.
Also, in my research, via the k1000 box, it shows in it's example, they did NOT put the file name in the Install Command Line, instead, the only put the switches they needed for their example msi file. So that also makes me wonder if I need anything in that box at all.
Your help in this matter is greatly appreciated!!