Kace Service Desk Roles
I would like to create a new service desk roles on my Kace 1000. I would like to create a power user role on my Kace 1000. With the Power User role, a user would have the ability to create and edit tickets created in their queue and only in their queue. Is this possible?
Community Chosen Answer
I'm sure someone here will correct me if I'm wrong, but I just spent quite a bit of time in the user roles screen yesterday and didn't see anywhere to limit a role to one specific queue. That being said, you can control who can submit & own tickets in the queue's config screen.
Might also see if this addresses your request (or helps):