I would like to create a new service desk roles on my Kace 1000. I would like to create a power user role on my Kace 1000. With the Power User role, a user would have the ability to create and edit tickets created in their queue and only in their queue. Is this possible?

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I'm sure someone here will correct me if I'm wrong, but I just spent quite a bit of time in the user roles screen yesterday and didn't see anywhere to limit a role to one specific queue.  That being said, you can control who can submit & own tickets in the queue's config screen.

Might also see if this addresses your request (or helps):

http://kace.uservoice.com/forums/82699-k1000/suggestions/1572161-allow-separate-controls-for-different-helpdesk-que

John

 

 

Answered 08/30/2012 by: jverbosk
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Jverbosk is correct. There  is no way to limit who see's what queue based on roles. You can control who can submit and be owners of tickets but the catch is that if they have admin rights to the /admin side of the KBOX and the helpdesk in there, they can view/edit/close...etc tickets from any queue. They just can't take ownership of them. 

Answered 08/31/2012 by: nshah
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  • Thanks for confirming! Sometimes I feel like I'm missing something because certain options like this would seem "common sense" options to have - and because sometimes I do! >_<

    John
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