Hi,

Is there a way to create a URL that directs users to proper Queue rather than going to services desk and selecting the queue they want to go to?


Thanks.


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  • Admin interface or User Console interface? They will be different depending on which interface you want the link for.
  • user console interface please
  • Hi, there is one ticket owner label per queue. thanks.
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Community Chosen Answer

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admin interface: http://[KBOX]/adminui/ticket_list.php?queue_id=[#]

user interface: http://[KBOX]/userui/ticket_list.php?queue_id=[#]

replace [KBOX] with your server and [#] with the Queue ID. Find the queue ID by looking at the full links in Configuration > Queues.
Answered 02/25/2016 by: JasonEgg
Fourth Degree Green Belt

  • Hi Jason,
    No matter which Queue ID I use, the URL would bring up the default queue assigned to the user.

    Thanks,

    Jim
    • Hmmm... It's working in my environment. How do you manage the ticket owner labels? I.E. is there one label for all queues, or each queue has its own?
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Hi, there is one ticket owner label per queue. thanks.
Answered 03/01/2016 by: cghader
Senior White Belt

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