/build/static/layout/Breadcrumb_cap_w.png

Service Desk Queue Direct URL

Hi,

Is there a way to create a URL that directs users to proper Queue rather than going to services desk and selecting the queue they want to go to?


Thanks.



3 Comments   [ + ] Show comments
  • Admin interface or User Console interface? They will be different depending on which interface you want the link for. - BHC-Austin 8 years ago
  • user console interface please - cghader 8 years ago
  • Hi, there is one ticket owner label per queue. thanks. - cghader 8 years ago

Answers (2)

Posted by: JasonEgg 8 years ago
Red Belt
1
admin interface: http://[KBOX]/adminui/ticket_list.php?queue_id=[#]

user interface: http://[KBOX]/userui/ticket_list.php?queue_id=[#]

replace [KBOX] with your server and [#] with the Queue ID. Find the queue ID by looking at the full links in Configuration > Queues.

Comments:
  • Hi Jason,
    No matter which Queue ID I use, the URL would bring up the default queue assigned to the user.

    Thanks,

    Jim - cghader 8 years ago
    • Hmmm... It's working in my environment. How do you manage the ticket owner labels? I.E. is there one label for all queues, or each queue has its own? - JasonEgg 8 years ago
Posted by: cghader 8 years ago
Senior White Belt
0
Hi, there is one ticket owner label per queue. thanks.

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