Service Desk Notifications to Submitters. Caveats in documentation don't necessarily align with email on events section.
In the documentation it states:
"When tickets are submitted or modified through the User Portal or Administrator Interface, the ticket submitter does not receive an email confirmation. However, other users associated with the ticket (such as the Owner, Approver, CC List, and Category CC) receive email notifications as specified in the Queue Configuration Email on Events section. For more information, see Configuring email triggers and email templates on page 27."
Is this above Caveat still true when in the submitter column "Any Change" is checked? Is the only way to respond to a submitter via e-mail and the only way to capture a submitter's responses via e-mail back to KACE?
I was hoping that a KACE service desk Admin could log into the UI make comments, etc. and have the submitter notified that a comment was made and an attachment sent to the via e-mail