Any word if a mobile app will be avaliable anytime soon for iOS and / or Android?  We really use service desk heavily, but the guys in the field are bugging us to look for a solution that supports these devices... If so, any rough time frame?

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If you're referring to the K3000, it's scheduled for release Fall 2012.  See this:

If you're instead referring to accessing the K1000/K2000 from these devices, some things are a little off (drop-down menus in particular in iOS), but it works fine otherwise (I've done this in Safari over a 3G + VPN connection on my iPhone).  Would be *very* cool if they actually had a management app scaled for small screens, though.





Answered 08/30/2012 by: jverbosk
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Vote here....

Answered 08/31/2012 by: dugullett
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Here isn't a mobile app yet but you can use email as a way of updating a ticket and ticket rules to send out information within the ticket. 

Answered 08/31/2012 by: nshah
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