Service desk email (possible) issue
Today someone (a habitual ticket submitter) contacted me after a summer of vacation and indicated the last two tickets they have submitted from their company email address did not receive our comments back to him. Within the service desk the comments are recorded and the person has not changed their email address.
I sent in two tickets: 1) from a @gmail and 2) from our company email address. Both worked as expected.
I also checked the logs, although I am not sure where to look, and what I did look at looks ok.
I am thinking about deleting his user account and asking him to submit a test ticket.
Any other suggestions?