Service Desk: Email Customer on Ticket Modify - No clue what I'm doing... HELP!
Hi all, our company doesn't have a SQL person and I am trying to use the wizard to create a rule that will email the customer when any modifications are made to the ticket. More specifically, when any comments or work is performed, I want the user to get an email. So far, I am striking out on what I've tried. The answer seems to be a sea of SQL commands, but I dont speak SQL. Would one of you be willing to help a desperate non-SQL guy?