Service Desk Custom Notification Rule
I currently have a custom rule setup which sends an email to a group of admins saying a new ticket has been created. In some instances though one of the admins logged the ticket themselves and already made someone the owner before they saved the ticket initally. Therefore a email to the group of admins is just a waste.
My question is, is there a way to send the email to the group only in the case that a new ticket has been put in with the owner field blank.
Thanks for your help
AND HD_TICKET.OWNER_ID = 0