/build/static/layout/Breadcrumb_cap_w.png

Service Desk Custom Fields through email

Fellow IT ninjas,

I am trying to figure out how to update custom fields through email, is this functionality possible? if not, how would one create a subticket and inherit parent fields relevant to the new queue? 

Thanks,
Brighamy
Asked 8 years ago 835 views
3 Comments   [ + ] Show comments
  • To update a custom field, you can use the following syntax in email:

    @custom_field_label=value

    We do this with some web forms to allow clients to submit requests. - tshupp 8 years ago
  • You also need to make sure that the field to be updated is set with the correct rights in the ticket - Hobbsy 8 years ago
  • Thank you both for the response! I had my fields set to user create not user modify, this change combined with using the custom label name fixed my issue! - brighamy 8 years ago

Answers (1)

Posted by: brighamy 8 years ago
White Belt
0
To update a custom field, you can use the following syntax in email:

@custom_field_label=value

We do this with some web forms to allow clients to submit requests.

Posted by:

brighamy White Belt
Ninja since: 8 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:

Best Practices Questions
question

Related Questions

Link

Related Links

Post

Related Posts

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ