Sending Help-desk Emails to KACE to have a ticket automatically Created....
I have listed the items in priority:
I need to send Helpdesk Emails to KACE to have a ticket
a. No email notifications turned on
2. Developing quick workflow for this (assigning proper ticket category, then assigning to technician, closing ticket)
a. For now, I need you to test this workflow out on myself, then once that is established, I can talk about what this workflow will look like and then roll out to Helpdesk staff.Roll out to all Helpdesk staff and use KACE for all Support Request tracking Implementing Email notifications
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