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Send email before Due Date

I am looking for more information on this link -> http://www.itninja.com/question/help-desk-rules-help-solved.   The script link that is mentioned in the comments does not work (Page cannot be displayed/no information).

Basically I am looking for an email alert to be generated - 2 days before a ticket is due - and then again on the day it is due.  I know it will need to be a custom rule - just not sure how to implement.

Thanks,

Adam
Asked 8 years ago 1723 views
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Answers (1)

Posted by: chucksteel 8 years ago
Red Belt
1
See this post on a rule that will email for tickets due today:
http://www.itninja.com/question/ticket-rule-to-email-technician-about-ticket-being-due-today

For tickets due in two days, you can change the DUE_DATE formula to this:
DUE_DATE = DATE(DATE_ADD(NOW(), INTERVAL 2 DAY))
 
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