Is there a way to keep the setting that auto-responds to the submitter all new tickets but exclude certain submitters? Here's the scenario -

We receive daily email reports from a particular system. We want those emails to become tickets. However, when the K1000 responds to the originating email address (which is a, it generates more tickets from the system replying telling us not to reply. So, we end up with 3 tickets created each time.

I would love to be able to put a rule or something in place that says if this user or email address sends us an email, do not reply.

Thanks for the help!

John Garcia
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Try working through the following KB Article

If that does not work try this other suggestion
Answered 01/29/2016 by: Hobbsy
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