Select Value link to Asset Type
I need some help. I'm trying to use "Select value" (Servicedesk-Custom Fields). I want to put the value from the Asset Type Department and map to servicedesk "Department" field.
Answer Chosen by the Author
In order to use asset values in the service desk you need to create a query.
Set the custom service desk field to Single Select
For the Select Values field use the following:
query:select ASSET.NAME FROM ASSET WHERE ASSET_TYPE_ID = 2 ORDER BY ASSET.NAME ASC
This will select the assets from the table where the asset_type_id is 2, that is the ID for the Department asset on my KBox.
The service desk field will be populated with the results of the query when you view a ticket and you can select the appropriate value from the list.
Answered 06/03/2015 by: chucksteel
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