Search by "user" name yields no results....why?
Currently using Service Desk for user call in only in a university setting. The submitter field has been changed to read "Opened by", this populates the person who is "creating" the ticket. OK.. fine no worries here. Have a custom field (#9) with tag of "Requester" to reflect the person the work is being done for....the "field type" for this is set to "user" - no select values and default is unassigned.
When attempting to do an advanced search in the tickets tab, from the admin console on the "requester" field I get no results. I can search on other fields an get results, but not this one.