/build/static/layout/Breadcrumb_cap_w.png

Script to move "Closed" ticket(s) to a different queue after a time period

I need to create a script that would move any ticket(s) that has been closed for 5 days to a new (identical) queue.  The originating queue is called "Help Desk" (Queue ID=1) and destination queue is called "HelpDeskArchive" (Queue ID=3).

When I say identical...all of the categories, priorities, statuses, submitters, etc... are exactly the same in both queues.


0 Comments   [ + ] Show comments

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ