Scheduling Creation of a Ticket
Back when our K1000 was on 4.3 we created a great number of automated tickets based on certain schedules for our Facilities group. I used this article: http://www.kace.com/support/resources/kb/article/how-to-schedule-the-creation-of-a-ticket as the template and a little more help from ITNinja for quarterlies.
We recently updated to 5.5 and this is no longer giving us our expected outcome. The run log shows an email being sent, and I see it in the mailbox - but a ticket is never created.