Run ticket rule once per ticket
I have several simple ticket rules that were created with the wizard to populate certain fields. All of these rules work correctly, however I would like for them to only run once opun ticket creation. Some of these field may need to be changed later, and I don't want the ticket rules changing them back during a scheduled run or on ticket save. Is there a way to make a ticket rule only run once per ticket. It would be nice to have an option for a rule to run "On Ticket Creation"
Please explain in dumb terms because I am not very experienced with SQL