Rule to inform a technician when a ticket is re-assigned to another technician.
Can someone give me an example of a custom rule that will trigger an e-mail to the re-assigned tech that he/she was assigned a ticket? I have no MySQL or any SQL experience for that matter.
I do have the option to trigger an email for owner checked off.
Much appreciated.
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It is checked off. - wd_bs 10 years ago
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Posted by:
jdornan
10 years ago
You need neither. If a tech owns a ticket you can configure email to be fired by owner change in your queue configuration. (See screenshot)
