This is the first time I am doing a large distribution of an upgrade to a package.  It seems to be going well on all 1000+ computers, but I do hav about 40 that show as failed.  When I show the details on the distribution it only shows 30 reached 3 attempts and a couple more hit 2 attempts.  This does not add up.

A couple of questions:

  1. How do I see what happened (user canceling, error code, user snoozing)
  2. How do I restart the distribution on the failed computers when I fix the issue?
  3. Why when I go into the computer's software for those that have reached 3 of 3 attempts I don't see any of them listing "Failed Managed Installs"?

Thanks

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1. You need to check the logs on the local machine, either the event log or if the installer makes a log you can check that.

2. Saving the managed install will reset the installation attempts and KACE will try to install the software again on the machines that still need it.

3. That's a good question that someone from suppport might need to answer.

Answered 12/09/2013 by: chucksteel
Red Belt

  • Thanks Chuck, Which log file. There are a lot of them for different functions and a lot of them are a pretty good size. It is tough to parse when I don't know what I am looking for.
    • Depending on the installer you can specify a log file to be created. If your managed install uses an MSI then add /L with a path to the log file. If you aren't using an MSI then you'll need to consult the documentation for the product installer.

      You can also check the machine's event log in Computer Management. If you're lucky the installer registers any errors in the Application log.
      • Doesn't KACE have a log that it tried to do something? If the user is pressing Snooze or Cancel the MSI log will not tell me.
      • Any alerts should appear in the kuseralert.log
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I usually bump up the Max Attempts to clean up the failed installs. Once saved it will reset all the attempts. Usually it's because the software that is attempting to install is currently running...

I usually bump up the Max Attempts to clean up the failed installs. Once saved it will reset all the attempts. Usually it's because the software that is attempting to install is running... - See more at: http://www.itninja.com/question/restarting-failed-installs#sthash.xfKJ2QoJ.dpuf
I usually bump up the Max Attempts to clean up the failed installs. Once saved it will reset all the attempts. Usually it's because the software that is attempting to install is running... - See more at: http://www.itninja.com/question/restarting-failed-installs#sthash.xfKJ2QoJ.dpuf
Answered 12/09/2013 by: jegolf
Red Belt

  • Where is the Max Attempts Setting?
    • In the Managed Install settings (Managed Software Installation : Edit Detail) for the software in question towards the bottom...
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