We have not went live with Kbox yet and have been using creating tickets as a training tool. Now that we are ready to go live is there anyway to reset the ticket count back to zero? I do not want to create a new organization and copy everything over. The information in these tickets are just tests and not live so losing the data means nothing.
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I believe KACE support can do this for you, but you'll have to put in a ticket and setup a tether for them. I know this is possible, I just can't remember the specifics.
Answered 05/19/2011 by: airwolf
Tenth Degree Black Belt

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scarpent,

If you absolutely sure....

You could use custom help desk rules and truncate the following tables:

HD_TICKET, HD_TICKET_CHANGE, HD_TICKET_CHANGE_FIELD

I think this would do it, but you may want to double check with support to see if there's anything I missed. Or even better have them do it for you.

Remember help desk rules are always AT YOUR OWN RISK and you should definitely back up your Kbox!
Answered 05/19/2011 by: dchristian
Red Belt

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Yes please open a ticket. We can give you a patch to reset it if you delete all existing tickets and will have no correspondence on past tickets
Answered 05/19/2011 by: GillySpy
Seventh Degree Black Belt

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