Report Needed to show tickets that technicians are taking from unassigned and assigning to themselves
I need a report to show technicians that do not work at the Help Desk taking tickets from unassigned and assigning to themselves. I have 25 employees that work at the Help Desk and assign tickets to other technicians.
I have been trying to create a report to show this but am getting all tickets that go from unassigned to that technician.
Any ideas what I need to look at to make sure that the ticket was assigned by someone other than a Help Desk employee?