In our enviroment we have people in groups that are assign work, in KACE I set those groups up as a Label (Ticket Owner  By Label) and they show as a user.  Then we have indiviual people I have setup a label but these are the only ones that need to be shown in the Owners dropdown and not the groups. Is there a way to do this in Kace?

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What label did you use to assign as owners in a queue? did you use both labels?

Answered 12/18/2012 by: nshah
Red Belt

  • the label is called AVAdmin and it is a group of users with in that user name on our system. I done as jdornan said, removed the lablel from user AVAdmin and it is gone from the owner drop down but if I decide to add another Category and assign to AVAdmin, the label AvAdmin is not there... make sense?
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Remove the label from the users whom you don't want to see by selecting the users checkbox in users. Choose action remove label

Answered 12/18/2012 by: jdornan
Red Belt

  • Can you see the post I done to nshah? I done what you said to try
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