Hi!

I have a former user that got to keep their MacBook Pro.  It had a Kace Agent installed on it.. And it's still showing up in our inventory.

We are unable to get ahold of the user.  Is there a way to remotely send the agent a command to stop itself? Or to prevent kace from ever syncing with that unit?

Answer Summary:
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Community Chosen Answer

4

If it's still got an AMP connection, you should be able to set up a de-provisioning task to remove the agent.

You should also be able to target that particular system and then run an online shell script that runs something like: sudo /Library/Application\ Support/Dell/KACE/bin/AMPTools uninstall (assuming a 5.4 agent)

Answered 04/19/2013 by: jknox
Red Belt

Please log in to comment

Answers

2

If it isn't showing in your inventory as having an AMP connection just check the box next to it and delete it out. If it isn't connecting and you want to be 100% certain that it will remove the agent the next time it connects I would set up a kscript targeted at that one machine. Create an uninstall script like what jknox recommended.

 

Answered 04/22/2013 by: GeekSoldier
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity