Reinstall HDD/OS without losing KACE inventory info
I just finished up reinstalling the OS on a machine after the HDD decided it had had enough. This is basically a timeclock, nothing huge, just Win XP, browser, and one business specific program. Throw in Dameware, Symantec Endpoint Protection and a KACE agent and I'm done. I was hoping that once the OS and AMP agent were installed and everything matched back up with Active Directory that the K1000 would just detect the machine, since it hadn't checked in for a month. No dice. It's creating an entirely new entry, not linked to the tickets that the machine had in the past. Is there a way to make the K1000 realize it's the same machine, just with a new HDD and AMP Agent?