KACE Product Support

I would inject the KUID of the existing machine record into the registry of the re-imaged machine. That way it will re-use the same record and asset rather than a duplicate and having to delete an orphaned record

Please review this:
http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=673&artlang=en

I am having the same issue. When someone's hard drive dies and we re-image the workstation with the same name, Kbox give it to Inventory records. If we delete the old Machine record, Kbox changed all the helpdesk tickets assigned to that PC as "Unassigned"

This is definitely one of my biggest issues with the way that re-imaging/inventory ties together. I don't mind deleting the duplicate machine (although it would be nice if it were unnecessary), but the tickets going unassigned drives me crazy.

ORIGINAL: Shaun_Nocera

I am having the same issue. When someone's hard drive dies and we re-image the workstation with the same name, Kbox give it to Inventory records. If we delete the old Machine record, Kbox changed all the helpdesk tickets assigned to that PC as "Unassigned"

It's definitely something we're looking at for a future release. Please vote for it on kace.uservoice.com!

ORIGINAL: jkatkace

It's definitely something we're looking at for a future release.  Please vote for it on kace.uservoice.com!

kace.uservoice.com

Is there an existing request? If so, could you please provide a link? Thanks!

GillySpy

Is the KUID located in Local machine, Software, KACE in the registry?

MachineId I expect? Or is it worth just taking all values in the KACE key?

Should I inject it before or after the agent install on the re-imaged PC?

Those tickets going unassigned create emails which can be suppressed by using
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=794&artlang=en

If you want the machine to stay in the ticket's machine field that is not possible but you could use a rule that copies the machine name into a custom field and the custom field will not get cleared out.

frequency: on ticket save
select query:

select ID from HD_TICKET WHERE MACHINE_ID<>0
update query:

update HD_TICKET JOIN MACHINE ON MACHINE.ID=MACHINE_ID
SET CUSTOM_FIELD_VALUEX=MACHINE.NAME
WHERE HD_TICKET.ID =<TICKET_IDS>

Further: if you made the definition of the custom field a single-select list with

query: select NAME from MACHINE ORDER BY 1
Then you could become a replacement for how you used machine in the past?

you only need to take the MachineID. You inject it after the agent install. Are you using a K2000? They have a post-install script /task for this that you could leverage

GillySpy, yes using a K2000, cheers.

Ok, found it. It's in a faq:
http://www.kace.com/support/kb/index.php?action=artikel&cat=2&id=1136&artlang=en

Wow, nice GillySpy.

Ah, I can't download it without a username and password ?

It looks like those attachments were put into the downloads section. Please use your support.kace.com credentials to download them.