Is it possible to redirect a ticket that has been created by email (not from the portal) to a specific queue based on the sender email and/or name depending on which queue the user normally have access ? 


Currently, we have many queue (for our different sites) and one queue that serve as a generic queue when people creates ticket by email instead of using the portal. All of my users in Kace have a specific label associated to them so when they log through the portal, they only have access to their queue. 


Is there a rule that can verify the email or submitter name in the email and instead of creating the ticket in the generic queue, can create the ticket in the good queue based on the label the user have ?



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