KACE Product Support

Since January we have been having horrible problems with our Virtual K1000 and everytime we are told to rebuild a new VM and restore from backups. The console is locked up, error messages and does not respond to anything. The below screen shot is the latest we just experienced this evening and yes we are building a new vm and restoring from backup.  Anyone else seeing these issues? Not blaming Kace just trying to figure out what is happening and why. Once it locks up then the logs are gone and Kace can't find out what is happening.  Can't keep rebuilding the VM's or being down for hours on end.